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Green Budget Blower

Whiner alert: We're in the middle of a heat wave and I'm packing boxes to move back in to our still-incomplete house. At the moment, Ms. Perky is nowhere to be seen.

You'd think people would be happy to get feedback on their products, right? To that end, after writing my last post as a subpar review of TimberSoy wood stain, I called to get a response from the manufacturer, Eco Safety Products.

I didn't realize until far into the conversation that I was speaking with John Bennett, the president of the company. It was like one of those frustrating conversations you have with a service rep who has minimal information and/or control. First he gave me all the same advice that my dealer got when he called--no wood conditioner or prep needed, no mixing the sealer with the stain. When I described how the stain soaked in impossibly fast into the pine, blotching the floors, Bennett explained that some woods are more porous than others and will soak up stain too fast. And if they're very porous, he told me, you need to lay down a base coat of the stain without any tint first, and that seals the wood.

How would we know this? Does it appear on the side of the can? No. Did anybody tell us when we called ahead looking for advice? No. Does it appear on the more detailed instructions on their website? No. Basically, his response was that each wood has different qualities and there's no way they can direct you sufficiently unless you call tech support--but they're closed weekends, the two days we did the job.

Not that tech support would have helped necessarily. The website does say you can dilute with up to 25 percent water to make it go on more smoothly. "But I wouldn't recommend that on pine floors," he added, "because you shouldn't have any trouble at all with those."

In our case, we diluted by a whopping 67 percent, using a mix of water and sealer, before we could get it to work smoothly. Bennett wouldn't recommend that either, since he insisted you need the stain to lock in separately before you put on sealer.

Neither of us backed down from our positions, and it's clear he's not adding any more info to the website on how to use the stuff. But that's not the point. For me it was really a green economics lesson, though one I've only slowly been learning over the months. People complain about the extra cost of green products, but the real cost, I've found, is the additional labor they often involve. Often, like in this case, it's a new product for the contractor, which means a lot of trial and error (on my budget) to get it right. That labor budget's about to decrease, just in time: our contractor leaves town for the summer, so we move into pretty much total DIY mode.

By the way, after all the extra effort, the floors look great.

© The Green Guide, 2008

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